How long is the party?
The party space is rented for a two hour time block. Approximately 15 minutes after the end time of your scheduled party you will need to take personal belongings to your car and vacate the party space to allow staff to clean and prepare for the next group. On a Saturday you and your guests are welcome to stay in the facility until closing, but all food, presents, and other belongings must be taken to your vehicle.
Can I bring in my own food, have it delivered, or catered?
Yes, you provide the food, we provide the beverages. You may have food delivered such as pizza, have your party catered with serving dishes and heating burners, or bring in crock pots to serve warm food. We do have a microwave you are able to use but have very limited refrigerator space. We cannot guarantee we will be able to refrigerate anything.
Do you provide decorations?
We provide colored decorations such as ceiling danglers and a happy birthday banner to match the color you choose for plates and cups. We do have some themed decorations that we will use if appropriate. You are also welcome to provide your own decorations to match your theme. You may drop off your decorations during the week prior to your party and we will decorate the party space before you arrive.
Will the party be private, just for my children and guests?
Saturday parties are held during regular hours which are open to the public for free play. We have three party packages available and may hold three parties at the same time in the three different spaces. Please be aware that the Big Bad Wolf package takes place in a portion of the picnic area, but the other half is open to the public to sit and have a snack; then entire picnic area is not reserved for your party.
Sundays we host scheduled parties only, and are not open to the public for free play. However, more than one party may be scheduled at a time in each of our three party spaces.
What if my guest count goes over the limit the day of the party?
For each package we include 2 extra people free of charge. After that each additional person is charged $10 regardless if it is an adult or child. The reason for this is to ensure the safety and comfort of the guests in each party space. If the next size party space is available we will move your group to that space in order to accommodate everyone, however, we cannot guarantee the larger space will be available. We will provide the additional paper products and drinks as needed and may be able to allow adults to take food into the picnic area but children need to keep all food items in the designated party space. When planning your party please consider the number of adults that will be attending as well; we want everyone to be comfortable and have an enjoyable time.
Do adults need to wear socks too, or just the children?
We require that EVERYONE wears socks, both children and adults. No shoes and no bare feet please. We have many little ones that crawl around on the floor and maintaining a socks only facility helps considerably in keeping our floors clean, especially in the winter. If an adult will remain in the party space on the hard tiled floor they may keep on their shoes. Anyone on the soft tiled floors must be wearing socks. If a guest does not have socks they will be required to purchase them from us for $1.25 per pair. We highly recommend you inform your guests in your invitation. Some families also choose to purchase any needed socks for their guests, just let us know and we can keep a tally for you.
Can I choose my own time slot?
We have set start and end times for our parties to avoid congestion as multiple parties arrive. We need to honor these time blocks in order to accommodate multiple groups.
How do I reserve a date?
You may drop by during any regular business hours or give us a call to reserve a date and time.
You may also submit a party request form on our website. Each party package page has it’s own form with pre-set time blocks. When we receive your request a staff member will contact you either by phone or email to confirm your request. If there are no further questions we will temporarily pencil you in on our calendar.
In order for your party to be placed on our website calendar for each package we need to complete a party planning sheet and contract along with the 50% non-refundable deposit. At this time we are unable to process deposits online or over the phone, you will need to complete that process in person during regular business hours.
If you are temporarily penciled in and another family submits a request for that same date, time, and package we will call you first and give you an opportunity to complete the deposit and reserve the date. If that does not happen within 24 hours the time slot will go to the next person. During our winter months we highly recommend you make the deposit as soon as you are able.
We schedule staff two weeks ahead of time. If a party is booked less than two weeks in advance we may require payment in full rather than the 50% deposit and availability will be dependent upon staffing. We do reserve the right to cancel a penciled in party that has not yet had the deposit paid.
What happens if I pay the deposit and my child gets sick and I need to cancel the party?
We understand that children get sick. The deposit is non-refundable, but it is transferable to another date. We will definitely reschedule the party to another open time slot that is available.